Thank you for choosing DreamsGoods.com as your preferred online shopping destination. This Return Policy outlines the terms and conditions governing product returns on our ecommerce website. By making a purchase and initiating a return on DreamsGoods.com, you agree to comply with this policy. Please read it carefully before proceeding with any returns.
Eligibility for Returns:
We understand that sometimes a product may not meet your expectations. To be eligible for a return, the following conditions must be met:
The return request is initiated within [3] days from the date of delivery.
The item is in its original condition, unopened, unused, and with all original tags, labels, and packaging intact.
Certain products, such as perishable goods, intimate or sanitary items, and digital downloads, may not be eligible for return. This will be clearly stated on the respective product pages.

Return Process:
To initiate a return, please follow these steps:
a. Contact our customer support team within the specified return period, either through email or phone, and provide your order details, including the order number and reason for return.
b. Our customer support team will guide you through the return process and provide you with a return authorization or return merchandise authorization (RMA) number if applicable.
c. Pack the item securely in its original packaging, including all accessories, manuals, and promotional materials.
d. Clearly mark the RMA number (if provided) on the outside of the package.
e. Ship the item back to us using a traceable and insured shipping method. The return shipping costs will be the responsibility of the customer, unless the return is due to an error on our part.
f. Once we receive the returned item and verify its eligibility for return, we will process the refund or exchange according to our refund policy.
Refund Process:
Upon receiving and approving the returned item, we will process the refund or exchange as follows:
Refunds will be issued to the original payment method used for the purchase, unless otherwise agreed upon.
Shipping charges, if applicable, are non-refundable unless the return is due to an error on our part.
Depending on your bank or payment provider, it may take a reasonable amount of time for the refund to be reflected in your account.
Damaged or Defective Items:
In the event that you receive a damaged or defective item, please contact our customer support team immediately, providing your order details and a clear description or visual evidence of the issue. We will work with you to resolve the problem promptly and provide a replacement, exchange, or refund as appropriate.
Non-Returnable Items:
Certain items are not eligible for return, including:
Perishable goods or items with an expiration date
Intimate or sanitary items
Gift cards or promotional vouchers (unless otherwise stated)
Customised or personalised items
Items marked as final sale or non-returnable on the product pages.
Changes to Return Policy:
DreamsGoods.com reserves the right to modify or update this Return Policy at any time. Changes will be effective immediately upon posting on our website. We recommend reviewing this policy periodically to stay informed about any updates.
If you have any questions or concerns regarding our Return Policy, please contact our customer support team for assistance. 

Thank you for shopping at DreamsGoods.com!